Terms and conditions of sale and returns
Last updated: October 2026.
These terms govern purchases at flyandcotarifa.com. Please read them before buying: by placing an order you accept them. The version published at the time of your order applies.
1. Who we are
The online shop belongs to Macarena B. Sánchez (Fly+co Tarifa), Tax ID (NIF) 28799652H, C/ Sancho IV el Bravo 28, 11380 Tarifa (Cádiz), Spain. Email: flyandcotarifa@gmail.com.
Phone: 630 041 017
2. Who we sell to and where we ship
We sell to adult consumers. We ship to mainland Spain, the Balearic Islands, Portugal and the European Union countries listed on the Shippingpage. For now we do not ship to the Canary Islands, Ceuta, Melilla, Switzerland or the United Kingdom.
You can shop in Spanish or English. If the two versions of these terms differ, the Spanish version prevails.
3. Products
We describe each garment as accurately as we can: composition, measurements and photos. Colours may vary slightly depending on your screen. Garments are subject to availability: if one sells out after your order, we will let you know and refund it without delay.
4. Prices
Prices are in euros and include VAT. Shipping costs depend on the destination and delivery type, are shown before you pay and can be found on the Shippingpage. If a price contains an obvious error (for example, a missing zero), we will let you know and you can confirm the order at the correct price or cancel it at no cost.
5. How to buy
- Choose the garment, size and colour, and add it to your cart.
- In the cart you can change quantities, remove items and apply a discount code.
- At “Checkout”, fill in your details and choose the delivery (SEUR pickup point or home delivery) and payment method.
- Review the summary and correct anything you need before clicking “Place order”. That button means you are committed to paying.
You don’t need an account. When you finish you will receive an email with the confirmation and summary of your order: keep it, it is your receipt. We keep the order in our system.
6. Payment
The available payment methods are shown on the checkout page. Payment is taken when you place the order. It is processed by a secure payment provider: we never see or store your card details.
Discount codes cannot be combined. The 10% welcome code is valid for one order per person (checked against the email used for the purchase) and does not apply to sale items.
7. Shipping and delivery
We ship with SEUR, to a pickup point or to your home. Prices and estimated delivery times are on the Shippingpage. In any case, we will deliver your order within 30 days of purchase at the latest; if we can’t, we will let you know and you can cancel it and get your money back.
If you choose a pickup point, SEUR will notify you when your order is ready. If you don’t collect it within SEUR’s deadline, it will come back to us; we will then contact you, and the new shipment may be charged to you.
Responsibility for loss of or damage to the garments passes to you when you receive the order. If the parcel arrives damaged, let us know as soon as possible, ideally with photos.
8. Right of withdrawal (returns)
You have 14 calendar days from receiving your order to withdraw from the purchase, without giving any reason and without penalty. If your order arrives in several parcels, the period runs from when you receive the last one.
To exercise it, let us know before the period ends by email at flyandcotarifa@gmail.com or using the withdrawal form. We will confirm by email that we have received it.
Then send us the garments within 14 calendar days at the latest to: Fly+co Tarifa, C/ Sancho IV el Bravo 28, 11380 Tarifa (Cádiz), Spain. You pay the cost of returning them; we recommend a tracked service.
We will refund everything you paid, including the original shipping costs, within 14 calendar days of you telling us you are withdrawing. If you chose a more expensive delivery than the cheapest one we offer (for example, home delivery instead of a pickup point), we only refund the cost of the cheapest one. We may wait until we receive the garments, or until you send us proof of shipment, before refunding. We will use the same payment method you used, at no cost to you.
You may try the garments on as you would in a shop. If they come back worn, washed, damaged or without labels, we may deduct the loss in value from the refund. The right of withdrawal also applies to sale items.
Purchases made in the physical shop are handled in the physical shop. More details in Exchanges and returns.
9. Warranty
All garments come with the three-year legal guarantee of conformity from delivery. If a garment is faulty, write to us: depending on the case, we will repair it, replace it, reduce the price or refund you, at no cost to you.
10. Customer service and complaints
For any question, problem or complaint, write to us at flyandcotarifa@gmail.com or come to the shop. We will reply as soon as possible and within 15 days at the latest. The official complaint forms of the Regional Government of Andalusia are also available to you.
11. Personal data
We process your data in accordance with our Privacy policy.
12. Applicable law and courts
These terms are governed by Spanish law, without prejudice to the protection given to you by the law of your country if you are a consumer living in another European Union country. Any dispute will be heard by the courts of your place of residence.